If you have bought a hosting package and you have some queries regarding a specific feature/function, or in case you’ve experienced a certain complication and you need support, you should be able to contact the respective help desk team. All web hosts use a ticketing system regardless of whether they offer other means of contacting them apart from it or not, due to the fact that the most effective way to deal with an issue most often is to open a ticket. This method of communication makes the replies sent by both sides simple to follow and allows the help desk team members to escalate the problem if, for instance, an admin should get involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you’ll need to use at least 2 different accounts to get in touch with the help desk team and to actually administer the hosting space. Incessantly switching between different accounts may often be a burden, not to mention the fact that it takes lots of time for most web hosting companies to reply to ticket requests.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from our company, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket while you are browsing your website files or changing various account settings. The ticketing system is being closely monitored 24/7 by our customer support engineers and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to receive help. In stark contrast to other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request information relating to any technical or billing issue. In addition, you can read a collection of informative articles, which will help you deal with the most commonly faced complications on your own.