A live chat is a real-time way of communication between a web hosting supplier's support team and its clients. It is an efficient way to receive some info about the hosting services or have some problem resolved as you are talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the lower possibility of errors when you exchange info like usernames or domain names, the quicker response time because the communication is real-time and the fact that you don't have to stay on the chat constantly - you'll be able to do something else entirely while the agent investigates the issue in question. Also, you can be a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone costs that you will need to pay if you're calling to a different country.
Live Chat Support in Cloud Web Hosting
In addition to the telephone and ticket support, we supply live chat support as well. You're able to contact us every day, including weekends and holidays, and we will give you more details about the Linux cloud web hosting services that we offer in case you are not among our customers yet, or about basic and billing questions in case you already have an account. Though for strictly tech issues you have to open a ticket to our tech support team, since such matters need additional time to be taken care of, you can still contact us through the live chat for some tech information. To give you an example, we can help you set up an email address in your email client or troubleshoot a variety of issues, saving you a long time. Even when our phone lines are already off for the day, you will be able to talk to a live person.