One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max response time for any helpdesk ticket that you open or any e-mail that you send is only 1 hour, even if you contact us during weekends and legal holidays. Whatever the essence of your query or problem might be, we’ll lend you a hand right away and will provide you with the needed info to troubleshoot any problem with your sites. The real reply time usually does not exceed fifteen to twenty minutes, which suggests that you can just forget about waiting for hours and hours to get an issue sorted out or even worse than that – waiting a whole day only to receive an answer that more info is needed while nothing’s sorted out. We’ll offer you assistance without delay solely because we are aware of exactly how priceless time can be in the dynamic Internet era. The sixty-minute reply guarantee applies to any technical or billing question that you might have associated with our Linux cloud web hosting services.