If you’ve ever got any queries associated with your hosting account or if you face a problem with your sites, you’ll have to contact the respective hosting company’s customer support team. It may not matter how fast they’ll reply when you've got an inquiry of a general nature, but a problem such as a mishandled web application update, for instance, may result in your website becoming damaged or invisible on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the site will be down. In case you offer services or goods online, any downtime will affect your website in a bad way and you can lose current or prospective customers. Lots of hosting providers, mainly resellers, reply to tickets and emails within 24 hours, but in the electronic world that’s way too long, since customers will hardly ever return to a website that isn’t functioning correctly for a lengthy period.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max response time for any helpdesk ticket that you open or any e-mail that you send is only 1 hour, even if you contact us during weekends and legal holidays. Whatever the essence of your query or problem might be, we’ll lend you a hand right away and will provide you with the needed info to troubleshoot any problem with your sites. The real reply time usually does not exceed fifteen to twenty minutes, which suggests that you can just forget about waiting for hours and hours to get an issue sorted out or even worse than that – waiting a whole day only to receive an answer that more info is needed while nothing’s sorted out. We’ll offer you assistance without delay solely because we are aware of exactly how priceless time can be in the dynamic Internet era. The sixty-minute reply guarantee applies to any technical or billing question that you might have associated with our Linux cloud web hosting services.