Tech Support Channels
A 60–Minute Ticket Response Time Guarantee
We offer a sixty–minute response time guarantee for any trouble ticket or e–mail that you submit to the customer support team. We will swiftly answer all typical enquiries and forward right away the matter to our admins if additional assistance is required. If you take advantage of the Administration Services package, we will complete any of the included server management tasks at a time that has been agreed upon preliminary.
A First–Rate Client Care Service
Our help desk support staff will be online for you round–the–clock if you need assistance while working with our Web Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated hosting server. Furthermore if you require help handling the ordinary administration tasks on your dedicated web hosting server, you can take a look at our Administration Services package, which includes data backup disk space, weekly Operating System updates, installation and troubleshooting procedures, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Section
Our Web Control Panel was pre–installed for every Linux dedicated hosting server. Among its features is a very handy integrated knowledge base that will guide you step by step on all the tasks that you can perform. The majority of help articles have video versions that show all the operations that you can carry out in a very illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each Web Control Panel section.